Customer Service Officer (Bali, Bogor, Pontianak)

Join OneMed, a leading healthcare distribution company with the widest network in Indonesia, committed to delivering top-quality products and exceptional service. As a Customer Service Officer, you will play a pivotal role in ensuring customer satisfaction and maintaining our reputation as a trusted partner in the healthcare industry. In Surabaya, you'll be at the heart of our operations, handling customer inquiries, resolving complaints, and ensuring seamless interactions with our valued clients.

At OneMed, we believe in continuous growth and development. As a Customer Service Officer, you'll have the opportunity to enhance your skills and knowledge in customer service, sales, and healthcare distribution. We provide comprehensive training programs and a supportive work environment to help you thrive in your role.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat platforms such as WhatsApp, Telegram, and live chat.
• Resolve customer issues promptly and professionally, ensuring their satisfaction and loyalty.
• Provide product information and recommendations to customers, leveraging your knowledge of OneMed's extensive product range.
• Assist in the sales process by qualifying leads and scheduling product demonstrations.
• Maintain accurate records of customer interactions and complaints using our internal CRM system.
• Collaborate with the sales and marketing teams to ensure consistent messaging and customer experience.
• Participate in regular team meetings and contribute to the development of customer service best practices.
• Stay updated on industry trends and healthcare regulations to provide informed advice to customers.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, sales, or a related role in the healthcare or pharmaceutical industry.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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