Customer Service Agent - Private Hospital Contact Center

Join Infomedia Nusantara as a Customer Service Agent for a private hospital contact center in Yogyakarta! This is a fantastic opportunity to be part of a dynamic team providing exceptional service to patients and healthcare professionals. Whether you're an experienced customer service professional or just starting your career, we offer a supportive environment where you can grow and develop your skills.

As a Customer Service Agent at our private hospital contact center, you'll be the first point of contact for patients and visitors, handling inquiries, appointments, and complaints with professionalism and empathy. You'll use tools like CRM systems, phone systems, and email platforms to ensure smooth communication and efficient service delivery. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service.

Based in Yogyakarta, you'll be part of a team that values your contributions and provides opportunities for career advancement. Join us and be a part of a healthcare service that makes a difference!

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle incoming calls, emails, and chats from patients, visitors, and healthcare professionals with a friendly and professional demeanor.
• Schedule and manage patient appointments, ensuring accurate and timely information is provided.
• Resolve customer inquiries and complaints promptly and effectively.
• Update and maintain patient records in our CRM system.
• Provide information about hospital services, facilities, and policies to patients and visitors.
• Collaborate with other departments to ensure seamless service delivery.
• Adhere to hospital protocols and guidelines to maintain high standards of service.
• Participate in team meetings and training sessions to continuously improve service quality.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 year of experience in customer service, preferably in a healthcare or contact center environment.
• Proficient in using CRM systems like Salesforce or similar.
• Fluent in both written and spoken Indonesian and English.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Willingness to work flexible hours, including weekends and holidays.
• High school diploma or equivalent.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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